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Terms & Conditions

Last updated: October 2026 · applies to PIXMAP 2.1 and later

1. Acceptance of Terms

By purchasing, downloading, installing or using PIXMAP software or services (together, "PIXMAP"), you agree to these Terms and to our Privacy Policy and Refund Policy. If you do not agree, do not use PIXMAP. If you use PIXMAP for a company, you confirm you may bind that company.

2. What PIXMAP is

PIXMAP is desktop software for professional LED pixel mapping. It lets you design pixel patches and masks, slice them into output maps for video processors, export images, documents and XML that media servers can import, play image, video, HAP and DXV content on the patch, send and receive video over NDI® on your local network, and drive displays connected to your computer. Features vary by version; PIXMAP 2.1 introduced the playback, NDI and display-output features.

3. Licence

A PIXMAP licence is a personal, non-exclusive, non-transferable right to run the software for the licence term, currently one year from activation. Each licence is for one user on one computer at a time. You may deactivate it from the dashboard and activate it on another computer.

To enforce this, the software binds the licence to a hashed identifier of your computer, checks the licence with our server at startup and periodically while running, and keeps working for up to six days without a connection, never beyond the licence expiry date. If the licence cannot be confirmed after that, or when it expires, the software returns to demo mode until it is renewed or reconnected.

Without a licence PIXMAP runs in demo mode: you can explore the patch editor, but Advanced Output (slicing, Visualize, NDI and display output), saving, loading and exports are locked, and a periodic audio watermark plays. Demo mode is for a first look, not production use.

You may not share, rent, sell or transfer a licence, circumvent licence checks or machine binding, run one licence on several computers at once, or use PIXMAP to build a competing product by copying it. Except where the law or an open-source licence listed in the Third-Party Notices expressly allows it, you may not reverse engineer, decompile or modify the software.

4. Purchases, pricing and renewal

Licences are sold on the dashboard and paid through Razorpay. Prices are in Indian Rupees and include applicable taxes unless stated otherwise; promo codes apply only as shown at checkout. A licence key is issued when payment succeeds. Subscriptions do not renew automatically; you choose whether to renew before or after expiry. Refunds are governed by the Refund Policy.

5. Your content and your network

You own your projects, exports and the media you load. PIXMAP does not upload them. You are responsible for having the rights to any image, video or live source you play through PIXMAP, including content you receive over NDI, and for how you use the output.

When you turn on NDI sending, PIXMAP publishes video on your local network and any NDI-capable device there can receive it. You are responsible for the network you use and for who can reach it. NDI requires the free NDI runtime, which you install from ndi.video under its own terms; NDI® is a registered trademark of Vizrt NDI AB, and PIXMAP is not affiliated with or endorsed by Vizrt.

PIXMAP reads HAP files, an open codec by Vidvox, and DXV files for interoperability. DXV and Resolume are trademarks of Resolume B.V.; PIXMAP is not affiliated with or endorsed by Resolume B.V. or by any media server vendor whose formats it exports.

6. Updates

PIXMAP checks www.pixmap.in at startup for new versions and tells you when one is available; installing it is your choice. We may add, change or remove features in new versions. Licences bought for the 2.x series cover all 2.x updates.

7. Intellectual property

PIXMAP, its code, design, logos and documentation are the property of Pixadoo and are protected by copyright and trademark law. These Terms give you a licence to use the software, not ownership. The software includes third-party components under their own licences; they are listed, with their licence texts, in the file THIRD-PARTY-NOTICES.txt installed with the application.

8. Professional use and verification

PIXMAP is a planning and documentation tool for live-event and installation work. Outputs such as pixel maps, slices, XML and live video must be verified by you on the actual equipment before a show or installation. You are responsible for the final configuration of your processors, media servers and displays and for any consequences of errors in them.

9. Warranty and liability

PIXMAP is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose, uninterrupted or error-free operation, or compatibility with any specific hardware, media server, codec or network.

To the maximum extent permitted by law, Pixadoo is not liable for indirect, incidental, special or consequential loss, including lost revenue, lost shows, lost data or replacement costs, arising from the use of or inability to use PIXMAP. Where liability cannot be excluded, it is limited to the amount you paid for the licence in the twelve months before the claim. Nothing here limits liability that cannot be limited under Indian law.

10. Termination

We may suspend or terminate a licence, without refund, if you breach these Terms, attempt fraud or chargeback abuse, tamper with licence checks, or misuse the software. You may stop using PIXMAP at any time; sections 5, 7, 9, 11 and 12 survive termination.

11. Governing law and disputes

These Terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the competent courts in India. Before going to court, both sides agree to try to resolve the matter in good faith by email within 30 days.

12. Changes to these Terms

We may update these Terms. The current version is always on this page with its date, and material changes will be emailed to account holders. Continued use after a change means you accept it.

13. Contact

Pixadoo, India
support@pixadoo.in